Gavin Thomson appointed to lead Motability Operations in Scotland
Motability Operations, the company that runs the scheme that provides vehicles to disabled people across the UK, has appointed Gavin Thomson to its new role of Managing Director Scotland & UK Business Development Director.
Thomson, who has previously held several Senior Vice President roles in a major global technology company, will join Motability Operations from October to lead the company’s strategy in Scotland as well as develop UK-wide business development initiatives.
Andrew Miller, chief executive of Motability Operations, said: “We provide access to independent mobility for more than 700,000 disabled people and their families across the UK, including over 70,000 in Scotland. In recent years, the Scottish regulatory environment around disability benefits has changed and we’ve created a new role to develop and deliver our strategy to shape our business for the future.
“Gavin has a strong understanding and practical knowledge of the Disability Living Allowance and Personal Independence Payment environment and brings significant business and digital expertise, as well as valuable experience of working with a range of stakeholders, particularly in the public sector.
“I’m delighted that Gavin is joining us to help us respond to the changing market and ensure we take our customers with us on this journey. He will be a vital ambassador for both Motability Operations and the Motability Scheme.”
Gavin Thomson said: “I’m excited to be joining Motability Operations, defining and implementing how we work in Scotland to make sure we continue to meet the needs of customers in the changing environment, now and into the future.
“We have great opportunities to lead and support our customers as we transition to electric vehicles, and continue to deliver the best possible service both in Scotland and more widely across the UK.”
An engineer by trade, Gavin graduated from the University of Glasgow with a B.Eng. Hons in Mechanical Engineering. In 1996, he started his career in the oil industry as a graduate field engineer for the world’s leading oil field services company Schlumberger, prior to moving to technology services where he transferred to Atos through their acquisition of SchlumbergerSema.
Gavin has 24 years’ seniority within Atos and has held a broad range of leadership roles, building long-term trusted relationships and supporting customers with their digital transformation journeys.
He will be based in Motability Operations’ Forthstone office in Edinburgh.
About Motability Operations
We are the commercial company that delivers the Motability Scheme to over 700,000 disabled people and their families, helping them access independent mobility.
Since we began running the Motability Scheme 45 years ago, we have helped more than 5 million people get moving. People who receive higher or enhanced mobility allowance can join the scheme. They decide to use their allowance to choose from a wide range of cars, wheelchair accessible vehicles, powered wheelchairs or scooters.
Our scale and relationship with manufacturers makes sure we provide the very best technology and design.
Customers lease their vehicle for 3-5 years in a worry-free package that includes insurance, servicing, tyres and breakdown cover. At the end of the lease they can choose a brand-new vehicle and we remarket their old vehicle at the best possible price. We are the largest supplier of used cars in the UK.
We don’t pay shareholder dividends and the money we make is invested back into benefitting our customers and disabled mobility.
We pride ourselves on knowing and understanding our customers and have expectational customer service at the heart of everything we do. We have an average of 9.6/10 customer satisfaction rating.